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Our products are shipped within 2-3 days using the following carriers:
- Deutsch Post
Free Shipping in Germany. Shipping costs outside of Germany are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Full refund if the damaged or wrong product was sent, 90% refund for other reasons due to shipping costs (percentage may vary if order in other countries)
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: Olga Plamper/Atelier Äuglein (Oppelner Str. 12, 10997 Berlin)
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Germany, shipping your goods may take longer than expected.
You can always contact us for any return questions at email@example.com.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at firstname.lastname@example.org.
Contact us at email@example.com for questions related to refunds and returns.